Shipping & Returns

Shipping

Pricklee purchases include FREE standard shipping. Orders typically arrive within 3–5 business days after fulfillment, although carrier or fulfillment delays may occasionally occur.

Orders are currently fulfilled and shipped Monday through Friday, excluding holidays.

If your order appears to be lost, damaged in transit, or significantly delayed, please reach out to hello@pricklee.com and we’ll help make it right.

Returns & Refunds

Because Pricklee is a consumable food and beverage product, we are unable to accept physical returns.

If there is an issue with your order, please contact us at hello@pricklee.com within 15 days of delivery.

Eligible refunds, replacements, or store credits may be provided for qualifying issues including:

• Products that arrive damaged or defective

• Incorrect items received

• Missing products or orders

• Product quality concerns

Please include your order number or proof of purchase, along with a brief description of the issue. Photos may be requested when applicable.

Refunds, replacements, and store credits are reviewed on a case-by-case basis and are not guaranteed. Because taste preferences are subjective, we generally cannot provide refunds solely because you did not enjoy a particular flavor.

If a refund is approved, it will be issued to your original method of payment. Please allow several business days for your bank or card issuer to process the credit.

For purchases made through a retail store or another website, please contact the retailer where the product was purchased regarding their applicable return or refund policy.

For any questions, please contact us at hello@pricklee.com.